FAQ
Frequently Asked Questions (FAQs)
Find quick answers to common questions about ordering, payments, tracking, and more.
🔍 How do I track my order?
You can track your order using our Track Your Order page. Simply enter your tracking number to get the latest updates on your shipment's status.
💳 What payment methods do you accept?
We accept the following secure payment methods:
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Visa
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Mastercard
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American Express (AMEX)
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PayPal
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Apple Pay
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Google Pay
❌ We do not accept personal checks, money orders, debit card payments, or cash on delivery.
🔒 How secure is my online order?
All online transactions are processed through a SSL-secure web page. Your payment data is encrypted and securely transmitted to our payment processor.
➡️ SEDOZIK does not store your credit card information.
⌛ When is my credit card charged?
Your card will be charged within 24 hours of placing your order.
🏷 Can I use multiple discount codes?
No. Only one promotion or discount code can be used per order, unless otherwise specified.
📦 What should I do if an item is missing from my order?
If you received your package and something is missing, please contact us immediately at contact@sedozik.com, and we’ll assist you right away.
💱 Are there any exchange rates applied to my order?
All transactions are processed in U.S. Dollars (USD). If your payment method uses a different currency, your card issuer will apply the daily exchange rate on the date of processing.
❌ How do I change or cancel my order?
Orders can only be canceled or modified within a very short window. If cancellation is approved:
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A 30% cancellation fee may apply to cover processing fees.
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Orders already packed or shipped cannot be canceled.
Please contact us at contact@sedozik.com as soon as possible.
🚚 Can I change my shipping address after placing an order?
Once an order has been processed or shipped, the shipping address cannot be changed.
📌 Please use your residential address, not a temporary/vacation address, to avoid customs or delivery delays.