Return & Refund Policy

SEDOZIK Return & Refund Policy

Thank you for shopping with SEDOZIK.
We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

🔁 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

📦 How to Initiate a Return

Please follow these steps:

  • Contact us at contact@sedozik.com to inform us of your intent to return an item.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Our customer service team will respond with return instructions and authorization.

🚚 Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

  • We strongly recommend using a trackable shipping service to ensure safe return of the product.

💳 Refund Processing

  • Once we receive and inspect your returned item, we will notify you by email regarding approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original payment method.

  • Processing time may vary depending on your payment provider.

🔄 Exchanges

To exchange an item:

  • Please follow the return process above.

  • Then, place a new order for the desired item.

  • Exchanges are handled as separate transactions.

❗ Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at contact@sedozik.com.
We will provide instructions to arrange a replacement or full refund.

📞 Contact Information

For any questions or concerns about our Return and Refund Policy, please contact us at:
contact@sedozik.com
We are here to assist you every step of the way.

📌 Policy Updates

SEDOZIK reserves the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting to our website.

Thank you for choosing SEDOZIK.
We appreciate your trust in our products and are committed to delivering excellent customer service.